Billing help.
What each charge is, where your card and invoices live, what a failed payment does, and when to write to us. Billing is handled by Stripe; you manage it from your account.
What you are charged for.
- Your plan, monthly, in advance. Developer is $49/mo and Scale is $249/mo, charged on the day you subscribe and then on the same date each month — your renewal date. Free is never charged. Billing is monthly only.
- An upgrade, prorated. Moving up a plan charges the difference for the rest of the current period, on the day you upgrade. The new plan's full credit allowance applies at once; credits already used this period still count.
- Tax. Prices exclude applicable taxes. Sales tax is calculated by Stripe from your billing address and shown on each invoice.
A downgrade charges nothing on the day: it takes effect at the end of the current period. There are no free trials — the Free plan is the way to evaluate — and no promotion codes or coupons. Credits do not roll over.
Card, invoices and receipts.
Sign in, open /account and choose manage billing in the plan & billing panel. It opens the Stripe customer portal, where you can:
- update or replace your card;
- download every invoice and receipt;
- cancel your subscription.
A Free account has nothing to manage, so the button appears once you take a paid plan.
If a payment fails.
There is no grace period. When a renewal payment fails, the account moves to the Free plan's limits straight away. Your API keys keep working — within Free's 2,500 credits a month — and nothing is revoked or deleted.
Update your card under manage billing. As soon as the payment goes through, your plan and its full allowance come back.
Cancelling.
Cancel under manage billing, in the Stripe portal. Cancelling takes effect at the end of the period you have paid for: you keep your plan until then, and the account then moves to Free. Your keys keep working on Free.
Closing your account (in account settings) also cancels the subscription at the end of the period, without a refund, and revokes every key immediately.
When to write to us.
Write to hello@scientiabasis.com with your account ID — it is at the top of /account. We never ask for a card number, a password or an API key.
- Charged twice
- Send both charge dates and amounts (or the two invoice numbers). We check them against Stripe and reverse the duplicate.
- An invoice is wrong
- Send the invoice number and what needs to change — the company name, billing address or business tax ID on it.
- You need a tax invoice
- Every invoice already shows the tax charged. If it is missing your business tax ID or address, send the invoice number and the details to add.
- Your plan and Stripe disagree
- You paid and /account still shows the old plan after a few minutes, or a charge landed on the wrong account. Send the account ID and the invoice or receipt number. Please do not start checkout again.
- You want a refund
- Write to us with the account ID and the charge. Refund requests are handled case by case; there is no self-serve refund.
- You want to dispute a charge
- Write to us first, before disputing it with your bank or card issuer — most billing problems are fixed faster that way.
The full terms: subscription information →